Investor Charter - complaint table in Respect to RA

INVESTOR CHARTER

IN RESPECT OF RESEARCH ANALYST (RA)

BINDUL N SHAH
SEBI Registered Research Analyst
SEBI Registration No.: INH000003663
BSE Enlistment No.: 5213

Proprietor: House Of Wealth
Type of Registration: Individual / Proprietor
Registered Office: 16/ A, Chintamani soc, Ram Nagar, Sabarmati, Ahmedabad- 380005.
Email: bindul.shah@yahoo.com
Contact No.: 9033001944

Applicable SEBI Reference:
SEBI Circular No. SEBI/HO/MIRSD/MIRSD-PoD/P/CIR/2025/81 dated June 02, 2025
Read with the SEBI Master Circular for Research Analysts dated February 06, 2026.

A. VISION AND MISSION STATEMENTS FOR INVESTORS

Vision

Invest with knowledge & safety.

Mission

Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.

B. DETAILS OF BUSINESS TRANSACTED BY THE RESEARCH ANALYST WITH RESPECT TO THE INVESTORS

The Research Analyst provides research services in accordance with the applicable provisions of the SEBI (Research Analysts) Regulations, 2014, as amended from time to time.

The business activities include:

To publish research reports based on the research activities of the Research Analyst.
To provide an independent, unbiased view on securities.
To offer unbiased recommendations, disclosing the financial interests in recommended securities.
To provide research recommendations based on analysis of publicly available information and known observations.
To conduct an audit annually.
To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.

C. DETAILS OF SERVICES PROVIDED TO INVESTORS

1. Onboarding of Clients

Sharing of terms and conditions of research services.
Completing KYC of fee-paying clients.

2. Disclosure to Clients

The Research Analyst shall:

Disclose information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any.
Disclose the extent of use of Artificial Intelligence tools in providing research services.
While distributing a third-party research report, disclose any material conflict of interest of such third-party research provider or provide a web address that directs the recipient to the relevant disclosures.
Disclose any conflict of interest of the activities of providing research services with other activities of the Research Analyst.
Distribute research reports and recommendations to clients without discrimination.
Maintain confidentiality with respect to publication of the research report until it is made available in the public domain.
Respect the data privacy rights of clients and take measures to prevent unauthorized use of their confidential information.
Disclose the timelines for the services provided by the Research Analyst to clients and ensure adherence to such timelines.
Provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services.
Treat all clients with honesty and integrity.
Ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or the client has provided specific consent to share such information.

D. DETAILS OF GRIEVANCE REDRESSAL MECHANISM AND HOW TO ACCESS IT

1. An investor can lodge a complaint/grievance against the Research Analyst in the following ways:

A. Mode of filing the complaint with the Research Analyst

In case of any grievance/complaint, an investor may approach the concerned Research Analyst, who shall strive to redress the grievance immediately, but not later than 21 days of receipt of the grievance.

Grievance / Complaint Contact Details:

Name: BINDUL N SHAH
Email: bindul.shah@yahoo.com
Phone: 9033001944
Address: 16/ A, Chintamani soc, Ram Nagar, Sabarmati, Ahmedabad- 380005.

B. Mode of filing the complaint on SCORES or with the Research Analyst Administration and Supervisory Body (RAASB)

SCORES 2.0

SCORES 2.0 is a web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner.

SCORES:
SEBI SCORES 2.0

Two-Level Review for Complaint/Grievance against Research Analyst

First Review: Designated body / RAASB

Second Review: SEBI

Investors may also submit complaints through the designated email ID of the Research Analyst Administration and Supervisory Body (RAASB).

2. SMART ODR Platform

If the Investor is not satisfied with the resolution provided by the Market Participant, the Investor has the option to file the complaint/grievance on the SMARTODR platform for resolution through online conciliation or arbitration.

SMARTODR:
SMARTODR Platform

3. Physical Complaints

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education :
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (E),
Mumbai – 400 051.

E. RIGHTS OF INVESTORS

Investors have the following rights:

Right to Privacy and Confidentiality
Right to Fair and Equitable Treatment
Right to Adequate Information
Right to Initial and Continuing Disclosure, including the right to receive information about all statutory and regulatory disclosures.
Right to Fair & True Advertisement
Right to Awareness about Service Parameters and Turnaround Times
Right to be informed of the timelines for each service
Right to be Heard and Satisfactory Grievance Redressal
Right to Timely Redressal
Right to Exit from Financial Product or Service in accordance with the terms and conditions agreed with the Research Analyst.
Right to receive clear guidance and caution notice when dealing in complex and high-risk financial products and services.
Additional Rights to Vulnerable Consumers, including the right to get access to services in a suitable manner even if differently abled.
Right to provide feedback on the financial products and services used.

F. EXPECTATIONS FROM THE INVESTORS

(RESPONSIBILITIES OF INVESTORS)

DO'S

Always deal with a SEBI-registered Research Analyst.
Ensure that the Research Analyst has a valid registration certificate.
Check for the SEBI registration number.
Refer to the list of all SEBI registered Research Analysts available on the SEBI website.
Always pay attention to disclosures made in the research reports before investing.
Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through the Centralised Fee Collection Mechanism (CeFCoM) of RAASB if the Research Analyst has opted for the mechanism. (Applicable for fee-paying clients only.)
Before buying/selling securities or applying in a public offer, check for the research recommendation provided by your Research Analyst.
Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
Seek clarifications and guidance on research recommendations from your Research Analyst, especially where the recommendation involves complex and high-risk financial products and services.
Always be aware that you have the right to stop availing the services of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
Always be aware that you will not be bound by any clause prescribed by the Research Analyst which is contrary to any regulatory provisions.
Inform SEBI about any Research Analyst offering assured or guaranteed returns.

DON'TS

Do not provide funds for investment to the Research Analyst.
Do not fall prey to luring advertisements or market rumours.
Do not get attracted to limited-period discounts or other incentives, gifts, etc. offered by the Research Analyst.
Do not share login credentials or passwords of your trading, demat or bank accounts with the Research Analyst.

IMPORTANT INVESTOR NOTICE

Registration granted by SEBI, enlistment with RAASB and certification from NISM in no way guarantee performance of the Research Analyst or provide any assurance of returns to investors.

Investments in the securities market are subject to market risks. Read all the related documents carefully before investing. Take your investment or trading decisions as per your own risk appetite.

Research services provided by the Research Analyst are based on research and analysis and should not be construed as a guarantee or assurance of returns.

The Research Analyst does not execute or carry out trades on behalf of clients. Investors should independently make their investment decisions after considering their own financial circumstances, risk appetite and objectives.

Complaints Data

Data for the month ending – Sep 2026

Investor complaints summary for Sep 2026
Sr. No.	Received From	Received	Total Pending#	Average Resolution time (in days)
1	Directly from Investors	0	0	0
2	SEBI (SCORES)	1	1	15
3	Other Sources	0	0	0

Trend of Monthly Disposal of Complaints

Trend of monthly disposal of complaints from July 2025 to Aug 2026
Sr. No.	Month	Received	Resolved*
1	Sep 2026	1	1
2	Aug 2026	0	0
3	July 2026	0	0
4	June 2026	0	0
5	May 2026	1	1
6	April 2026	1	1
7	Mar 2026	0	0
8	Feb 2026	0	0
9	Jan 2026	0	0
10	Dec 2025	0	0
11	Nov 2025	0	0
12	Oct 2025	0	0

Trend of Annual Disposal of Complaints

Trend of annual disposal of complaints by financial year
Sr. No.	Year	Carried forward from previous years	Received	Resolved*	Pending#
1	2025-2026	0	0	0	0
2	2024-2025	0	0	0	0