Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
| Customer Care | BINDUL N SHAH | 16/A,Chintamani Soc, Ram nagar, Sabarmati, Ahmedabad-380005 | 9033001944 | bindul.shah@yahoo.com | 9:30 AM to 6:00 PM |
| Head of Customer Care | BINDUL N SHAH | 16/A,Chintamani Soc, Ram nagar, Sabarmati, Ahmedabad-380005 | 9033001944 | bindul.shah@yahoo.com | 9:30 AM to 6:00 PM |
| Compliance Officer | BINDUL N SHAH | 16/A,Chintamani Soc, Ram nagar, Sabarmati, Ahmedabad-380005 | 9033001944 | bindul.shah@yahoo.com | 9:30 AM to 6:00 PM |
| CEO | BINDUL N SHAH | 16/A,Chintamani Soc, Ram nagar, Sabarmati, Ahmedabad-380005 | 9033001944 | bindul.shah@yahoo.com | 9:30 AM to 6:00 PM |
| Principal Officer | BINDUL N SHAH | 16/A,Chintamani Soc, Ram nagar, Sabarmati, Ahmedabad-380005 | 9033001944 | bindul.shah@yahoo.com | 9:30 AM to 6:00 PM |